Kindly send the items back to us within 14 days of receiving your order via any trackable courier service you choose. Remember to keep the courier receipt with tracking and weight for future reference.
It’s important to note that you’ll need to cover the cost to send items back to us if they do not suit your requirements so shop around for the best courier that suits your budget. This includes, and is not limited to, items that do not fit, not suitable, selected the wrong item, incorrect sizing, not the same as on the website or more than 1 item ordered.
We’d prefer that you used the original packaging if it’s not been thrown away yet but if not, then simply pack the items safe and sound in any suitable material to prevent them from being damaged in transit.
If you’d like to exchange your return item(s) for any item on the website or would prefer a refund, we’ll need a copy of the order sheet which came with your order with instructions written. If you don't have your order sheet anymore, then you can simply provide a letter within your returning parcel with your instructions for exchange or refund and include your order number, your name, address and telephone number.
*Due to a planned change in policy, we will no longer be offering exchanges for any orders placed on or after the 1st of October, 2019.
One more thing. When requesting exchanges, we will need as much additional exchange information you can give, such as style name, colour and size (if applicable). If you've decided on an exchange, do give us more than one option as items can sell out fast and we’d love to send you an item for free. As items returned for exchange are processed accordingly by our returns team, if a requested exchange item is no longer available and no alternatives are provided on the cover note, then an automatic refund will be processed.
*Please note that we do not accept returns on any underwear or swimwear items at any time due to hygiene reasons if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact.
What Happens When We Get It:
Once the tracking provided by your courier has confirmed delivery of the parcel, returns are generally processed by our returns team within 3-5 working days. Any return items which are processed for refund will include their relevant P&P fee from the original order and all exchange items are despatched free of charge.
As soon as the returns team have finished processing all items within the parcel, we’ll send a final email update with a full summary of your return parcel. Bear in mind that exchanges are processed individually by our exchange team and exchange order confirmations will be sent prior to the final return update.
Our address for returns is:
Fiver London Ltd
Yardley Business Centre
Miles Gray Road
For any additional information which we may not have included within this guide, simply refer to our Returns Policy at the link below: