Any urgent changes which need to be made to the order can only be done before the order goes into processing. Once an order is updated to processing, all details are locked and we no longer have any access to make changes.
All UK orders placed after 4 pm and before midnight can be amended until 9:30 am the following morning*. Our international order follows slightly different deadlines of 8 am and 4 pm.
Orders which are placed between midnight and 4 pm will have until 4 pm the same day to make changes to the order*
To request an update, click on the link below and select "Update My order" from the main topics. Once you've chosen "Update My Order", you can then choose from the 4 options we've provided which are most relevant to your request, but this doesn't limit you to the number of changes you'd like to make on the order.
*Next Day deliveries have an even smaller window so if any urgent changes are needed we highly recommend giving us a call instead of sending us a message