My Order

Order contents

• I received a wrong item
• I received a faulty item
• My Item is missing a piece
• My order arrived incomplete
• Untidy Packing

Making changes

• How Do I Edit My Order?
• How long do I have to edit my order?
• Can I upgrade my order to Next-Day delivery?

Parcel Tracking

• How do I see where my order is?
• What is an "Undeliverable Order"?
• I missed my parcel and it's on its way back to you
• My order was delivered to an old address
• My order has been marked as 'Delivered'
• Why's my tracker not working?